FYER Ltd
Company Number: 16920035
Registered in England & Wales
Last Updated: August 2026
Privacy Policy
FYER Ltd (“FYER”, “we”, “our”, or “us”) is committed to protecting your privacy, handling personal data responsibly, and complying with applicable data protection legislation, including the UK GDPR, the Data Protection Act 2018, and other applicable UK data protection requirements.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, engage our services, contact us, or otherwise interact with us.
1. Who We Are
FYER is a United Kingdom consultancy specialising in technology, cybersecurity, governance, compliance, cloud services, Microsoft technologies, advisory services, and support for charities, public sector organisations, safeguarding environments, and regulated sectors.
Website: https://fyer.co.uk
Email: info@fyer.co.uk
FYER Ltd is the data controller for personal information processed under this Privacy Policy.
2. Personal Data We Collect
We collect only the information necessary to operate our business, provide services, and respond to enquiries.
Information you provide
This may include:
- Name
- Email address
- Telephone number
- Organisation details
- Job title
- Information submitted through contact forms
- Correspondence with us
- Information required for the delivery of our services
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website information
- Pages visited
- Date and time of access
- Security and diagnostic logs
3. How We Use Personal Data
We may process personal data to:
- Respond to enquiries and requests
- Deliver consultancy and technical services
- Manage client relationships
- Conduct business administration
- Maintain website functionality and security
- Detect, prevent, and investigate fraud or misuse
- Meet legal, regulatory, contractual, and compliance obligations
- Improve our services and customer experience
We do not sell personal data.
4. Lawful Bases for Processing
Where required by UK GDPR, we rely on one or more of the following lawful bases:
Legitimate Interests
For managing our business, maintaining security, responding to enquiries, and improving our services.
Contract
Where processing is necessary to provide requested services or fulfil contractual obligations.
Consent
Where consent is legally required, such as certain cookies or marketing activities.
Legal Obligation
Where processing is required by law, regulation, or legal proceedings.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Enhance security
- Measure site performance
- Analyse usage where consent has been provided
You may manage cookie preferences using our cookie consent mechanism or browser settings.
6. Sharing Personal Data
We do not sell or trade personal information.
We may share information with trusted service providers where necessary for:
- Website hosting
- Cloud services
- Email services
- Security monitoring
- Professional advisers
- Regulatory or legal requirements
All third parties processing personal data on our behalf are required to apply appropriate security and confidentiality measures.
7. International Transfers
Where personal data is transferred outside the United Kingdom, we will ensure that an appropriate legal transfer mechanism is in place and that suitable safeguards are applied.
8. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods may include:
| Data Type | Retention |
|---|---|
| Contact enquiries | Up to 12 months |
| Client engagement records | Duration of engagement plus applicable legal retention periods |
| Security logs | As required for operational and security purposes |
| Financial records | As required by law |
Retention periods may be extended where necessary to establish, exercise, or defend legal claims.
9. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request erasure of personal data
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing relies on consent
To exercise these rights, contact:
info@fyer.co.uk
We may need to verify your identity before responding to certain requests.
10. Complaints About How We Use Your Data
FYER takes privacy concerns seriously and is committed to handling complaints fairly, transparently, and promptly.
If you are dissatisfied with how we have handled your personal information, you may submit a complaint by contacting:
info@fyer.co.uk
Please include:
- Your name and contact details
- Details of your complaint
- Any relevant dates or supporting information
Upon receiving a complaint, we will:
- Acknowledge receipt of the complaint
- Review and investigate the matter
- Maintain records of the complaint and our response
- Respond without undue delay
- Explain any actions taken as a result of the investigation
If you remain dissatisfied after receiving our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
The ICO can be contacted via:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/make-a-complaint/
Raising a complaint with FYER will not affect any other legal rights or remedies available to you.
11. Information Security
FYER applies appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures may include:
- Multi-factor authentication
- Access controls
- Encryption
- Secure Microsoft cloud services
- Security monitoring
- Security-by-design principles
- Regular reviews of security controls
No system can be guaranteed to be completely secure; however, we take reasonable and proportionate measures to reduce risk and protect the information entrusted to us.
12. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices or content of third-party sites and recommend reviewing their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, security practices, or legal obligations.
The most recent version will always be published on this page.
14. Contact Us
For privacy, data protection, or general enquiries:
FYER Ltd
Email: info@fyer.co.uk
Website: https://fyer.co.uk