Terms of Business

FYER Ltd — Company No. 16920035 Registered in England & Wales

Last updated: July 26

These Terms of Business outline the conditions under which FYER provides consultancy, advisory and technical services. They ensure clarity, fairness and transparency for both FYER and commissioning organisations.

By engaging FYER, you agree to these terms.

1. Scope of Services

FYER provides consultancy, advisory, technical delivery and digital transformation support to charities, public sector organisations, safeguarding environments and regulated services.

Services may include (but are not limited to):

  • Technology consultancy
  • Cloud architecture and secure‑by‑design implementation
  • Digital transformation support
  • Governance, data protection and operational guidance
  • Infrastructure planning and delivery
  • Project and programme support
  • Technical documentation and advisory reports

The exact scope will be defined in writing before work begins.

2. Engagement & Onboarding

Before any work starts, FYER will provide:

  • A written scope or proposal
  • Estimated timelines
  • Pricing or day‑rate structure
  • Any required documentation

Work begins only once both parties confirm acceptance.

3. Fees & Payment Terms

FYER operates on a transparent fee structure.

Payment Terms

  • Invoices are issued at agreed intervals or upon project milestones.
  • Payment is due within 14 days unless otherwise agreed.
  • Late payments may incur reasonable interest charges as permitted by UK law.

Expenses

Any pre‑approved expenses (e.g., travel, specialist tools, third‑party services) will be invoiced separately.

4. Advisory Nature of Services

FYER provides professional advice based on experience, best practice and recognised standards. All recommendations are advisory in nature.

The commissioning organisation is responsible for:

  • Final decisions
  • Implementation
  • Governance
  • Compliance
  • Risk assessments
  • Operational controls

FYER cannot be held liable for decisions made without full organisational oversight.

5. Confidentiality

FYER treats all client information as confidential.

We will not disclose:

  • Sensitive organisational information
  • Safeguarding‑related data
  • Operational details
  • Internal documents
  • Personal data

Unless:

  • You provide written consent
  • Disclosure is legally required
  • It is necessary to protect against fraud, abuse or security threats

FYER applies strict confidentiality standards aligned with safeguarding and regulated environments.

6. Data Protection & GDPR

FYER complies with UK GDPR and the Data Protection Act 2018.

We commit to:

  • Secure handling of client data
  • Encryption where appropriate
  • Access controls
  • Data minimisation
  • Privacy‑by‑design principles
  • Secure storage and deletion practices

A full Data Protection Statement is available on our website.

7. Intellectual Property

Unless otherwise agreed:

  • FYER retains ownership of methodologies, frameworks, templates and intellectual property created during consultancy.
  • Clients retain ownership of their own data, systems and internal documents.

Where bespoke deliverables are created, ownership terms will be agreed in writing.

8. Third‑Party Services

FYER may recommend or integrate third‑party tools, platforms or cloud services.

FYER is not responsible for:

  • Third‑party availability
  • Pricing changes
  • Security incidents
  • Service outages
  • Licensing decisions
  • Future platform updates

Clients must review third‑party terms before adoption.

9. Liability

To the fullest extent permitted by UK law:

FYER is not liable for:

  • Implementation decisions
  • Operational incidents
  • Misuse of systems
  • Governance failures
  • Third‑party platform issues
  • Regulatory outcomes
  • Losses arising from actions taken without FYER oversight

FYER’s total liability is limited to the value of the contract or engagement.

10. Termination

Either party may terminate the engagement with written notice.

Upon termination:

  • Work completed to date will be invoiced
  • Any outstanding fees must be paid
  • FYER will provide a handover where appropriate
  • Confidentiality obligations remain in force

11. Complaints & Issues

If you have concerns about FYER’s services, please contact us directly.

We will:

  • Acknowledge your concern
  • Review the issue
  • Provide a response
  • Work with you to resolve it professionally

12. Governing Law

These Terms of Business are governed by the laws of England and Wales.

13. Contact Information

For questions about these Terms of Business, please contact:

Email: info@fyer.co.uk Website: https://fyer.co.uk